EGO POWER 7.5Ah Battery FAIL! Is the EGO honeymoon over??

Saw your video, immediately dug out the receipt and uploaded it... Didn't realize that the batteries and chargers had serial numbers as well. Thank you so much for saving future from a headache

I would advise against Ego. My 7.5 Ah battery died, Ego will not stand behind their product for me. Less than four years old, and I already have a dead $400 battery, and no support from Ego.

I bought the self propelled walk behind lawnmower. The speed switch or regulator stopped working. I called Ego and explained the problem. Since there wasn't an Ego repair outfit nearby they sent me a brand new replacement mower and also paid for the return shipping back to them for the broken one. I got the new mower in a matter of a few days. This was the absolute best customer service I have ever received anyware. Because of this experience I have purchased an Ego blower, riding lawnmower, nexus power station, and another self propelled mower as a gift for the pastor of our church,and a snow blower for my daughter. Our pastor liked the Ego mower so much that he bought a self propelled mower for his dad and a hedge trimmer and chainsaw. There customer service is their best advertisement.

So glad I came across your post. Same thing happened to me over the weekend. I called them this morning and within 10 minutes they set up an order to ship me a new battery. The only issue is the batteries are on back order but they expect to receive a shipment within the next couple of weeks. Promised to expedite my shipment as soon they came in. Thanks again for sharing your experience!

Just had one 7. 5 Amp battery start losing run time. Was about 25% less I noticed. Called EGO and they immediately shipped me a new one with the newer fuel guage. Battery was about 2 1/2 years old. The service I've experienced is excellent. Just make sure you register the tool battery and charger when u purchase it.

I bought numerous EGO products when they first came on the market. I've had most of my 5.0ah batteries go red and into self discharge mode. Of course they were just out of warranty and EGO support was no help. A lot of money to lay out and replacements are ridiculous. I have other Lipo batteries that have lasted over 5 years and probably more. You weren't to far off from the 3 years, keep us posted on the status of your new replacement. Thanks...

I was EGO's biggest fan until about a year ago. I've never had any trouble with all of the equipment I bought. But their refusal to fix their battery quality control problem has me slowly moving away as I buy new equipment. They are killing their own Golden Goose with their behavior here.

Had the same problem with a 5.0ah fuel gauge battery, i e-mailed the support desk in the UK, they checked the warranty claim and sent me a new battery the next day. Excellent service in my opinion.

I have a 5.0 battery from 2018 that came w/our mower. It's losing its longevity but it still works. I have two more5.0s(765 leaf blower and pole saw) and two 12s for their self-propelled snow blower. No problems so far. Thanks for posting.

The 3rd gen 7.5 amh batteries I found are no better than my 1st gen 5 amh batteries. That being said I still love my Ego tool kits. For me 3 each 5/7.5 amh is great with the rapid charger. I have had two push mowers, an 18inch chainsaw, hedge trimmer, carbon shaft weed eater, and a blower.

That's nutty, I believe in right to repair our OWN products. When mine fails, I'll make sure to put $50 worth of high end 18650 cells. I'm sure it will work great after that.

I've had 2 batteries die 1. First generation and 1 2nd generation. Definitely a concern for the long haul when warranty expires. But EGO replaced both no problem.

Excellent,now I know what type of electric mower I should buy,and going to purchase EGO other products, thank you for the video .

I got the same problem with the old batteries, so I replaced it with warranty where the new battery had a fuel gauge. I can still use the old one from time to time.

Take the older slower charger you have and another fully charged battery and connect the positive terminals to the positive terminals and same for each battery together. Let stand like 10-20 minutes. Then place bad battery back into slow charger. It's a way to jump start old battery. Good luck. Did mine in 2015 and still use today.

Recently we dealt with EGO customer support and their repair facility in Vancouver, WA, and had an excellent experience. EGO replaced the older, in warranty product with a new, in the carton product.

I had the same problem in the Uk. Contacted Ego to report fault . Excellent service and battery being replaced free of cherge,.

I agree with you ..I went through a similar situation and I have to wait until my batteries come in

I live in New Zealand. I bought my Ego lawnmower seven years ago, and have added other Ego products since. The mower had a 4 amp battery, which "died" after three - four years. I went to our local agent (we live in a small village) to get a replacement. I left the old battery with them. A day later I saw somewhere - Youtube? A website? a suggestion that dropping the battery on a concrete floor might make it work again. I went back to the shop, got the old battery (they hadn't yet ordered a new one yet) and, in front of the shop assistant, followed that advice. I took it home, inserted it in the charger, and got a whole year's more service out of the battery. Shortly afterwards, I was in another shop in the same chain, pricing new batteries for when the inevitable happened ( NZ$450 - $750 including better charger), and saw a backpack operated Ego blower, discounted from $800 to $400 including 7.5 amp battery and charger - i.e. way cheaper than just the battery alone. I now use this battery on all my Ego tools, and have done so for two years. I'm about to replace my mower for a Self - propelled model (Ego of course).

I had the same problem over a year ago and since the battery was only 2 years old, I only had to provide proof of purchase. One week later, I had a new 7.5Ah battery.