A Very British Hotel - Episode 2

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Published 2017-04-04

This is episode 2 of the three part documentary focusing on the world famous Mandarin Oriental, Hyde Park Hotel. The cameras follow all the day to day goings on with the staff from all over the hotel and interview guests too to get a flavour of what it is like in a 5 Star Luxury Property. In this episode, I am introduced as the new Concierge and get to learn my role quite quickly alongside veteran of the desk, Francois Xavier who has been there for 17 years. Head Concierge, Nigel keeps a close eye on me as I see just how different it is to work in a property of this magnitude and I get to find out more about the local postcode of Knightsbridge. Even my nan gets a taste of the high life when I bring her for Afternoon Tea in the Roseberry Lounge. Also in this episode, we see a wedding taking place, and the night housekeeper who is looking for a change. Filmed in the Summer of 2016, and first broadcast on Channel 4 on Thursday March 9th, 2017 at 9pm. Produced by Oxford Scientific Films

All Comments (21)

@user-bo1rj2xu2s 7 months ago

I'll take Claridge's, thank you.
@MultiVelocity1 6 years ago

So far the people who work at the hotel are more interesting than the guests.
@jacquietremain5743 4 months ago

The french concierge told new man to ask questions. Then when he did he put him down with arrogance.😂😂
@phxkross 6 months ago

Francois is an OG DIVA. I'd die of nervous exhaustion working for her.
@lordwalker71 4 years ago

The groom is seriously whipped, she must be from a wealthy family.
@danyaradimacher6581 5 years ago

Oh dear the poor chap working alongside a hard-nose Frenchmen, ouch!
@philpalmer8044 1 year ago

Morgan Freeman. Class. What a wonderful series.
@davidflory3597 5 years ago

New Concierge Paul bringing his NAN to see where he works, was very sweet!
@fixpacifica 4 years ago

Is that a real French accent from the concierge? He think he's a British guy who learned his French accent from watching Inspector Clouseau movies.
@reynergo2175 5 years ago

That french concierge is the main actor in the hotel lol
@babenning 6 years ago

You taking your Nan for tea, no words. I was smiling the entire time. You're awesome
@mariakelly5 5 years ago

9:29 Paul (adjusting drapes): "There, that looks better, doesn't it?" Me: "No."
@heshamnasher4997 3 years ago

there should be a whole reality show on the french gentleman hahaha, just iconic (meant in a very positiv way)
@ellaripa3070 1 year ago

I can relate to the girl housekeeping night supervisor. I used to work evenings at a fine full service hotel when I was 25 years old and worked two full time jobs (no time to date anyone)but that is when I met my husband. He was actually a guest of the hotel, not a VIP but a regular guest. We have been married for 30 years now.
@Tu-wf4sg 5 years ago

The kid at 37:34 is my spirit animal! Wearing baskets on his head at a fancy wedding. Same dude, same.
@rita590 1 year ago

I ve been on the both sides of the business. When i was young and poor i used to work as a housekeeper at Park Hyat near Buckingham Palace. Years after i have been their guest for 5 nights. Then start travel all over the world, sleeping in the most luxurious hotels ever, including Oriental Mandarin., George V, etc. But the hardest memory for me it is the staff s faces when i ve told them i was a housekeeper working in their hotel for £ 7,50 per hour, not even having money to pay for transport from zone 3 to zone 1.
@glennhoddle10 1 year ago

2 key takeaways from the Chinese couple who got married : 1. Hubby is henpecked : Wifey wears the pants in that relationship. 2. Wifey's family must be the rich one. Refer to no 1.
@suzannereilman4516 5 years ago

....François Xavier and Nigel are TOTAL bosses and Maxim down in laundry is aDORable...:)!
@debl9957 1 year ago

They could build a show around Francois! Really, each hotel staff member has personality!
@donna7338 1 year ago

Funny what Samatha the bride says at 11:05, "no divorce, only husband die."