Inside the Merchant, Episode 1 Full BBC Documentary 2016

These behind the scenes look at high end hotels are great to watch. People who chose to be in this industry at such a superior level treat it as a vocation, not just a job. They're clearly passionate at what they do. ~Love it!

I worked in a hotel, and I will never work there again. It is a highly stressful job with little returns. You are literally cow towing to spoiled brats who nit pick everything,, aka the head staff---- not the clients.. I was one of the best cleaners at the hotel ; one night a group of people left, and I had to get the rooms fixed up for the next day. I went down stairs to the laundry room to get clean sheets, when I saw the place was closed. I didn't know what to do; it seemed the laundry staff was at a meeting, and wouldn't be back for over an hour, so I waited and waited, all the while getting the rest of the rooms cleaned. After the hour was up, I went back downstairs to get the sheets, and to my surprise the entire place was still closed. I told one of the head staff, and he said well just go home then, and we'll sort it out in the morning. The next day I was cussed out by the manager; I tried to explain what had happened, but she continued to yell obscenities at me. I turned around and walked out. It was the best decision I've ever made.

Just wonderfully done Merchant in Belfast. Much guts, much glory.

This is the only problem when it comes to working in very high standard hotels, they expect everything to be perfection and I really have sympathy to those who are still committed in working in this pressurising environment. Some wouldn’t even last within a month to work in places like this. I worked in a similar hotel. The manager was a perfectionist even on inspection of a clean shave if not handing over a razor to shave over and over again to get your skin smooth. Nothing is good enough for them. They push and push and push and the more you work there the more they expect from you which then some end up leaving because they can’t tolerate it. If anything blame the managers because it’s down to them to be more supportive to their staff and not to be utterly rude. I know they have a pressurising job themselves but you don’t need to be a dick just because someone above you is being one. You can handle certain situations firmly without shouting or swearing. Welcome to hospitality.

Pure joy to watch. I love that this is a hotel I've never heard of before in a city that doesn't get attention it deserves.

If it was renovated & turned into a hotel just ten years earlier then you would think that they would have designed a chandelier with a motorized lift system. I’m sure it needs almost daily light dusting between cleanings.

Wait! Did she just talk into that "clean" coffee cup? Uh, oh! Spittle invasion!

Get Del-boy in to clean the chandelier, top service they provide👍😃

Thanks for the download - really enjoyable

Everybody seems stressed but the work is excellent. Beautiful models and wonderful staff👏👏👏👏👏

Classy hotel. The manager missed a spot on either lampshade or mirror at 16:22. Surprising also that the folks checking for dust in the rooms do that with their naked hands: it's icky + white gloves would be more effective. At 21:52, heavy curtains needs adjusting - that's done by pulling directly on them - surefire way to pull them out of shape. Surprise they're not on a remote control system.

Looks like the front of the hotel could use a good power wash.

Best of luck - why not ...... 5 star city deserves it.

Damian you're looking SNATCHED !!!!!

Wonderful documentary and a great staff, however......the housekeeping staff should use gloves when cleaning for their own protection.

16:20, Bill, you worry about the lamp shade, but are those smudges on the mirror?

Thank You for the upload, do you have anymore episodes ??

Stone facade is very grubby, you'd think they would have had this sensitively cleaned before filming.

Owners are a charming couple but  Christmas lights for fashion show background hardly 5 star.

I love this