Is Technology Hurting Your Service Department Communication? | SDR #286

Chris Collins
Chris Collins
1,163
0
2024-03-25に共有
Is technology hurting communication in your service department? In
this episode of Service Drive Revolution, Chris Collins and Christian debate the impact of technology
on building customer relationshipsand share insights on finding the right balance. Discover the
pitfalls of over reliance on tech and learn practical tips to optimize your Service Department communication. Don't miss this engaging discussion!

#ServiceDepartmentCommunication #CustomerExperience
#AutomotiveIndustryDiscounted

0:00 - 10:05 Where should we move?

10:05 - 25:00 News

25:00 - 43:23 Is Technology hurting you?

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コメント (21)
  • @joshuareyes2004
    Texas is here for you ! Nothing but love here for you Chris !! ❤
  • @hi-techautomotive4163
    Chis & Christian, great SDR! Yes, I'll vote for you to move as well. I took my family to Cali last year for our vacation and I wouldn't care if that was my last trip to LA. If you go north, that would be awesome. San Fran and that surrounding area in the mountains was beautiful!! But my vote would really be for you to head east. Even if it is just TX or NV, that's still closer for us to get to you. The Mid-West has some great places as well. Yeah, I'm in St Louis, and it's a great place to be, but not sure that you want your business here....for much of the same reasons you want to get out of there. If you land in the wrong part of STL, the crime is bad! Get out of Cali for the rest of us. Love the thoughts of what you had to say about all the "Extras" in our communication channels. This is an area we all struggle with. Sometimes it's great, and sometimes it's very misunderstood. A live conversation is where it's at! Thanks Guys!!
  • @timtrzcinski16
    I'm with Chris... Everyone in the world is complaining how bad service is in any store they go to. I sell because I sell myself. The car is an after thought. The videos and all that junk hurt me more then help me. I could sell an alignment on every car that comes through the door. We have that Hunter Hawkeye in the drive and feel it hurts me more than help me.
  • @paulxaviercyr
    Austin is cool and blowing up... Dallas is probably better size... But Texas is all hot if you're not used to it.
  • @bobmoss2665
    It was another good session, agree on the technology, people get lazy expecting it to do the job for them. Move to the Gold Coast, Australia, safe as safe. American visitors say we are you thirty years ago, in other words, Paradise. We came here from Sydney six years ago, never looked back. See ya soon I will meet you at the Airport Brisbane or the Gold Coast. Bob.
  • @timmer110
    Dallas, Vegas, Franklin TN. Washington is the same sh*t show crime wise
  • @Joe.O_623
    Unless these cars are Hyundais without immobilizrs, it sounds like they are stealing the signal from people's key fobs via a signal relay and using it to open and start the car. They then use a dealer level scan tool with the "lost all keys" function to make new key fobs when they get to their destination. Have your employees store their keys in a Faraday box. This should take care of the problem.