Tips To Become A Great Service Manager | SDR #191

Chris Collins
Chris Collins
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Published 2022-05-02
In today's episode of Service Drive Revolution, Chris and Coach Christian are joined by our brand new coach, James. They talk about James's fascination with Star Trek, and how the community of die hard fans can teach us about the power of having a fan base for a business. Christian also goes over some tire and battery news and how customers choose them. The topic of the day concerns the difference between elite and struggling service managers. What can you do do to improve your leadership?

Let us know in the comments!

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All Comments (6)
  • @almeadows5278
    You're bang on. Lower RO count = higher hrs/RO. The last dealership I was at pushed for higher RO count. Profitability dropped the more appointments we booked. An advisor can only properly serve a certain number of people in an 8-9hr day. Anything more than that and people/calls/sales fall through the cracks. Higher pace, higher stress, less money...then the managers get upset that you're not performing well enough. They shoot their advisors in the foot and tell them to run a marathon.
  • @shawnwilcox6913
    GREAT ! I’m long time fixed professional. Current service director. The statement, it’s not hard to find techs is great . You hire techs with Culture . I’m sold !