Customer knows he paid for a curbside Delivery But Expects us to drive 2Miles to and from his site

Do not enter anyone's property. Especially if they didn't ask you to. As soon as you do, you are officially the Defendant.

I'm the customer that says, "Can I tip you $100 for your extra time"???.

You are not covered by liability insurance to go beyond the curb. Tell them all it's curb, or it's NOTHING. Why are you accommodating these people?

Hey, you go with your experience and gut feelings. No spotter? You did the right thing. It’s not an issue of not wanting to help, but the homeowner wanted curbside delivery. Going back and forth costs….as almost everything nowadays. If you go off the road…then what. Easy for,others to say just back up but until you own your own delivery service…well you know the rest. ✌️

Good Job Mike, Customer paid for curbside and that is what you did. No regrets on you. Next time if they want it at the house, pay for it.

I can go all the way back to the early 80s with stories just like what this customer was trying to do. Back then my family owned a retail lumberyard. Customers could pick up material at the yard or if they bought enough, delivery would be free to their property. If it was below a certain amount, a deliver fee was added. If they wanted the material carries to the back yard, an additional fee. Otherwise it was dropped wherever the truck could get close to. Shingle and sheetrock loads were done with a boom truck and if the contractor wanted the boom to be used to bring the material to the 2nd floor or roof, an extra fee was charged. If they didn't want to pay, it was set on the ground. Sadly, today people want to get a premium service and not pay for it. They need to read the invoice terms.

Smart move, if you had backed your rig down that asphalt road and sunk anywhere they'd have had a cow. Probably okay in winter, but definitely happens in summer. The customer could have parked a flatbed trailer right there where you offloaded and that would have been 🤓 smart. Great video...

i dont think that was curbside, that looks like a road n not a driveway

I wouldn't even pull into the driveway! Now they can sue you for damages!

If the situation was different and the guy paid a extra service charge for a special delivery yeah ok then but yeah it’s curb side and he knew that when he placed the order.

You seem to have so many issues with delivery. Why aren't you talking with the companies you deliver for? The stores need to clarify with customers where the drop off will be.

When I was delivering with a Moffet, I would NEVER drive the tractor down a private road or cul-de-sac without walking down first, if I didn't think I could turn in the cul-de-sac, the truck would NOT go down there, the moffet, MAYBE, that depended 100% on the customer attitude, company salesmen would get pissed, but I told them the next time YOU come along and show me how to do it, that shut them up !!!

People should not have DIY projects if they don’t have the tools/equipment either owned or rented to do the job. He should have rented the equipment necessary to to move the material.

You can bet, without a damage release signed, they would happily file trumped up claims. Force them to pay the fee, esign the release before trying.

I was thinking on getting my cdl but watching what people put you threw NVM lol

What is so hard about understanding curbside delivery? If you have a long driveway and want the delivery to your front door, just book it that way. Simple. Or, tip your driver for his extra time.

I drove a truck for thirty seven years an people want JUST a little more little more . He probably had the opportunity to pay for home delivery but went with curb but thought you had more money than him an you should be the one to eat the cost . Not him . Keep up the great work. Thanks

This is just the start of real problem, on the next delivery to this house with a different driver with a different way of looking at this, the homeowner will complain others have brought it down the driveway and next comes non stop complaints to the store

I would’ve called and been like “nah bro it was never delivered you sent me a picture of him dropping the product across from the neighbors house I’m down the way.

In household goods moving we had long carrys,stair carrys,elevator charges ect.........I ran moffat delivering construction lumber & other materials & there was some long off the road drops close to the construction sites where they needed it...I was paid by the hour but apparently you get some other form of pay (mileage or percentage)...Id have asked the customer flat out for a few extra bucks for the extra distance & trouble & if not Im sure your co has extra charges for that extra stuff & if not they should......