5 Bizarre Problems That Affect ONLY OLED TVs, & How to Fix Them

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Published 2022-06-30
We demonstrate 5 weird anomalies specific to OLED TVs, & explain how to fix them. Get Surfshark VPN at surfshark.deals/HDTVTest - Enter promo code HDTVTest to get 83% and 3 extra months free & Antivirus FREE!

Timestamps:
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0:00 Anomaly #1
1:39 The fix... at your own risk
3:41 Anomaly #2
5:06 Anomaly #3
6:40 Anomaly #4
7:53 The easy fix
8:32 Anomaly #5
9:35 Manufacturer-specific fix

DISCLAIMER: Entering the service menu on an OLED TV may void your warranty. The following instructions are provided for educational purposes only. Any service menu access or settings changes are done entirely at your own risk, and we cannot be held accountable or liable for the consequences of your action.

To enter the service menu on LG OLED TVs, you'll have to use a service remote. Here's one from Amazon that works*: geni.us/lgservice

The 4-digit code to access LG's service menu is 0413.

To enter the service menu on Samsung OLED TVs, you'll need a traditional remote (not the Smart remote). If your TV doesn't come with a traditional remote, you can buy one from Amazon here*: geni.us/samsungremote

Instructions to enter the service menu on Samsung OLED:
==============================================
- Point your traditional remote directly at the infrared sensor on the TV.
- While the TV is on, press [Mute], [1], [1], [9], [OK], [OK] on the remote control, which will open the Hospitality Menu.
- Press [1], [2], [3], [4] to enter the service menu without resetting your regular menu settings.

*These are Amazon affiliate links, from which we may earn a small commission with each qualifying purchase to help us purchase more gear to review. Our analysis and opinion are never influenced by potential commissions.

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All Comments (21)
  • @KenniTheKid
    That APL issued should be resolved through a firmware update. These are very expensive premium TVs and having the image quality degrade to such a poor level is unacceptable at this price level. Why should you have to void your warranty to watch a show as intended.
  • @kdw75
    After years of buying Samsung TVs that never had inky blacks, I finally bought a 65" LG C9 a while back. It was everything I wanted except for the frustrating dimming during Ozark and other movies. Handicapping a fantastic TV like this is just crazy to me.
  • @Shahar_C
    Thank you for discussing the OLED Dimming issues. They have been around for many years now, and I was always surprised that no one mentioned them in the reviews. It is absolutely ridiculous that they haven't addressed this yet and we need to use a service remote to fix those annoying issues. I already bought the remote a few weeks ago but didn't used it yet. Thanks again.
  • @GeordiLaForgery
    I always wear gloves when I touch my OLED and I never turn it on longer than 5 mins and only at midnight on a full moon.
  • @smush5653
    So in other words all these anomalies are caused by manufacturer's OLED burn in protections. So if you want the best picture your OLED can outpput you have to essentially risk voiding your warranty and an increased risk of burn in. This is why I am reluctant to get an OLED TV.
  • @markcary8165
    I find it hard to believe that such a fundamental flaw as that dimming is so very rarely mentioned in reviews. Forget LCD local dimming halo-ing, this is on a different level of annoyance! Entering the service menu really is not a good option. How can OLEDs receive so much praise when they have such fundamental flaws? We hear about how burn in is not really an issue anymore? Well the sticking plaster that has been applied to handle it really means it hasn't been handled at all!
  • @giovaza8052
    I don't have an OLED tv but I really enjoyed this video! It would have been informing to know the actual effects (or your opinion on the effects) that impairing protective auto dimming has on screen burning.
  • @johnbruce4003
    Bought my C1 in November of 2021. Everything was perfect until late August. Bought the service remote on Amazon, made the adjustment in less than a minute, everything is perfect again! Thanks for the info!
  • @thegrimyeaper
    Bought and used the remote for my LG CX today. Took 30 seconds. I genuinely was planning to buy a new TV. Now I don't have to. You're a lifesaver, thank you.
  • @n3rdy11
    It's kind of funny how I got here from the "LG C3 vs Samsung S90C vs Sony A80L OLED TV Comparison" video, that ended on the note how burn in is not an issue anymore because of all the techniques used to prevent burn in. At the end it links to this video, which seems to be all about turning off these burn in protections to prevent random dimming? lol
  • @Bukulmus
    This issue is absolutely maddening and I am strongly considering returning my OLED. Why in the hell would I want to spend all this money just to have the tv do this?? I don't understand. This is my first step into 4k and it just doesn't make sense why they would do this and not give the option to turn it off...
  • @menosobota552
    Could you measure the temperature of the display before and after applying these tips of yours. It would be interesting to find out if there is an increase in the temperature of the display.
  • That “strobing effect” on OLEDs for panning shots became really apparent to me when watching Army Of The Dead and there was a panning shot of an abandoned Las Vegas. You couldn’t even make out what you were seeing it was so bad. This was on my LG C9, and the only way to fix it was with the trumotion setting enabled. And I agree, doesn’t look good with it on, but the newer OLEDs having a dedicated cinematic mode for it is a step in right direction, it’s good to see.
  • @nodieza
    I noticed this issue on Diablo 2 Resurrected for the PS5. It would get gradually darker while playing until I could not tell what was going on. So I had to press the home button and find a bright screen to "reset" it. Then in Cyberpunk the inventory menu would do the same thing but much faster. I knew I had to disable it because it made these two games unplayable and was giving me (literal) headaches. I am glad you made a video about it though. I had to find info on a forum and got the remote off of Amazon for like $9. Best purchase I've made in a long time. I only use my TV 1 to 2 hours a night at most so I am not worried about burn in.
  • Thank you so much HDTV ! I have just bought a LG C2 65” and was wondering why the screen was dimming and now bought the remote and made the changes to the two areas and it’s great now !
  • @daveburgess5500
    Great advice. I have a Panasonic EZ oled tv, does this anomaly exist in the service menu? If so , how can I find it. Many thanks.
  • @lifelfe
    Another excellent video. Nice to see such a wide range of configuration being covered with right advice on usage provided, as it is purely user discretion what inherent post processing person will use. It is there for user experience and pushing superior image quality past predefined boundaries. Less is more, although I wouldn't be afraid to use highest setting available and or nothing at all dependant on type of content viewed. Should also cover PC mode where TruMotion is limited exclusively to BFI for lowest input lag. Turn screen shift on and off every time, on older firmware I noticed this setting would still automatically apply itself even when disabled
  • @malarkey0949
    Did this awhile ago and this made my viewing experience much better. 10/10 would do this on all my future LG OLEDs
  • Vincent, I have a Samsung QN85Q80tAFXZA (QLED) with a very similar problem as you describe in Issue 1. While watching 4k HDR content such as Sandman, the Crown and Emily in Paris, the content does not auto dim after a few minutes but is always noticeably dimmer/darker than it should be. I also have a QN75Q6FNAF (4K QLED) which does not have this problem. I will attempt the solution as you have outlined but I want to get your thoughts on the 85 QLED always displaying a noticeably darker image and not auto dimming. The darker/dimmed images only display on Netflix 4k content in the 85 TV. Thanks and I appreciate your content.
  • Question between the LG C2 and G2 - both using the EVO panels. Does the G2 have some of the recommended service menu changes enabled to gain extra brightness or is there a physical difference in the panel?