Our Porcelain Shower Nightmare | Tough Video For Us to Make

A note to Elevation Stone: This is all on management. StudPack is really trying to focus on what they could've done differently, but if a customer has to be more knowledgable than Paul to get a good final product, then you don't have a customer base. And don't blame the crew. You didn't train or supervise them sufficiently, and you clearly weren't sufficiently in touch during the installation. If this is how an installation goes for StudPack, just imagine what most of your other installations look like. And to the stone supplier, is this what you want your end customers to receive? Take some QA ownership of your downstream. No company bats a thousand, so this is an opportunity to show your commitment to quality when things go wrong. For you, it's money, but for your customers, it's their money and their HOME. Make it right.

This is why we DIY...not always because we enjoy doing the work, but paying someone else to do it WRONG hurts the wallet and the soul both.

Remember when Studpack flew to Hawaii and completley renovated a bathroom with a sawzall, hand tools, and flip flops? And did a KILLER job? There really is no excuse for this level of workmanship other than simply not caring

Cleanliness and respect for other people's property is a litmus test for the quality and care one puts in their craft.

There is a difference between complaining and calling out poor workmanship, this is just unacceptable in my opinion.

This is why i love stud pack. They don't sugar coat things when it gets hard. Transparent, honest, hard working. Thank you for sharing your experience, knowledge, and wisdom with the world!

When they said 'water cut', I expected a waterjet cutting, not a saw blade with a water feed.

I think how you closed out the issues section, where they just weren't even clean with their garbage, spilling, rubbing the dust on the glass, just demonstrates what a complete disregard for your property they had. I'd argue that transitions from "just" potential incompetence to a complete lack of respect, both for their own work and for your belongings.

This content is absolutely why your channel has grown - you show the mistakes. There are thousands of DIY channels where everything is edited to fit together perfectly on the first try. If I want to see that I will just watch This Old House. Never edit out the mistakes, sometimes you can learn more from them.

I don't understand how this can happen. Why would a company with such a beautiful product let incompetent installers ruin their image?

The guys at the shop had great energy and you could tell, took pride in their work. The same cannot be said for the installer.

This is wild. If I knew Stud Pack was going to be reviewing my company and product, I would have personally hand-picked everyone who would be on-site and been there myself.

Those moments where sadness for his son flashes across Paul's face were absolutely heartbreaking. You're a good dad, Paul. God bless you.

You have no reason at all to give us a "disclaimer" that you're not complaining, guys! You ARE complaining and there's nothing wrong with doing so when there's good reason to! I realize that Elevation Stone and Antelmo (sp?) did y'all a solid by providing the slabs, the fabrication and the install (I assume they provided the install) but that's no reason for the installers to do garbage work. As a paying customer there is NO WAY you or I would ever accept this level of quality! As a project manager, I would have absolutely demanded the slabs be re-cut, better installers sent to install, and probably even charged back for the mess YOU had to clean up. My expectations of my subs are pretty simple: do a quality install and leave the job as clean as it was when you got there. I can't stand a sub who makes their mess someone else's problem. You are 100% justified in being frustrated with the experience and disappointed with the quality. A shower like this is meant to be a showcase! Now it's an eye-sore and you're going to have your work cut out for you to make it look good. And you (Jordan especially) AND your audience will know that despite it looking decent from a distance, the quality of the install is well below Stud Pack standards. In fact, knowing this video is out there, I'd be jumping at a chance to make it right if I was Elevation Stone. This is a REALLY bad look for them

I'm a flooring installer and I have always said a bad install will nullify the best sales department and businesses out there. Because at the end of the day the installers are the ones who determine if that client is HAPPY and comes back for more business!! Sounds like you had sub par installers and a great sales team. At the end of the day the product has to be installed correctly professional and in a timely fashion with communication with the customer!!!!

I've hired several companies to do a specific job. Some good, some not so good. And the worst thing about it is when you do your own work to perfection, then someone else comes in afterwards and slops it together is truly frustrating.

I used to work for a countertop shop where we had the same CNC, machining quartz and granite. I was trained on every aspect of the business. I knew how to measure, install, run the wet saw, and the CNC. To me, it seems like the filed measure was off. If he was off, it didn't matter what the programs did back at the shop. The installers should have done some quick measurements, realized things were wrong, and not installed it. They had 2 options: hand fabricate on site or take it back to the shop and fix. Sometimes, it's more cost-effective to apologize and head back to the shop. Now, it should all be torn out and redone. I'm sorry @studpack, the pain is all too real.

This is exactly why myself, and I'm sure a majority of your audience, is subscribed and watches your content. We've all had, or know someone that's had a "professional" do such poor work and charge exorbitant prices, that we've had to figure it out ourselves. Luckily we found this channel and we've been able to learn immensely. Thanks Stud Pack!

Hey guys! LOVE all your videos and the awesome progress y’all are making on this project. As a tile installer, it was pretty hard to see that shower work they did. I am genuinely impressed at how cool and collected you guys are taking this. Some people would be livid and would fly off the handle. But not you guys. No way anyone could ever say you guys were unreasonable with your expectations in anyway. And after having seen the work all of you have done with tile work and many other things, I am positive you guys would’ve done it 10x better! In fact, I’ve learned quite a few things from Paul that have helped me in the tile trade. Always amazes me how much knowledge one man can possess. Even though I work with tile everyday and I strive to improve with every job, I am always humbled by the attention to detail and the workmanship Paul has and the positive attitudes and vibes that you all have. True craftsmen in our day! Anyway, sorry for the super long comment! You guys rock! So keep rockin! 👊

My words cannot express how much I can relate! I’m a self operating general contractor in northern nv. I’ve experienced similar scenarios. PLEASE DO NOT LET THIS SLIDE! You guys (specifically Pops) do flawless work with passion & please don’t let outside sources ruin that bathroom! After seeing what you’ve shown 100% that shower needs torn out! Reality is that people can mean well but if they don’t execute then they only took from you guys! I know from personal experience and I know it’s an exhausting task to settle this but the reality is that you guys could have thrown in 24”x48” large format yourselves and would have a perfect shower to enjoy. Now you’ve had an offer which seamed great but in all reality was motivated for THERE OWN marketing that came at the cost of your guys time and potentially ruining the QUALITY of your FIRST BUILD EVER! Damn it gets me mad seeing this I’m a passionate fan with literal experience and one last thing, you guys have every reason in the world to complain!