THEY THINK I STOLE THEIR MOWER! My Small Engine Repair Shop WORST Reviews! AND It's MY BIRTHDAY!!

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Published 2024-06-07
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Chickanic
PO Box 22062
Hot Springs, AR
71903

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My name is Bre. I took two years of small engine repair at the local college. When I left school, I fell into a wonderful job at a local small engine shop where I worked the counter for a couple years. In 2010 my husband and I opened up our own small engine shop in central Arkansas where I am able to work alongside my family and best friends. We saw over 2,000 pieces of small engine equipment every year, and answer 1,000's of small engine questions. We specialize in brands such as Briggs and Stratton, Kohler, Echo and Shindaiwa, but work everyday on MANY other brands like Stihl, Husqvarna, Honda, Craftsman, Remington, Red Max, Troy Bilt, Scag, Bad Boy, Hustler, World Lawn, Poulan, Mantis, Etc.. Hopefully, my experience I share, will save you Time, Money and Frustration in the future!

DISCLAIMER: Links included in this description might be affiliate links. If you purchase a product or service with the links that I provide I may receive a small commission. There is no additional charge to you! Thank you for supporting my channel so I can continue to provide you with free content each week!

Although very informative, these videos are for entertainment purposes. Please use all possible safety precautions when repairing and operating your small engine equipment.

All Comments (21)
  • @davidlaney8254
    "Some people will never like you because your spirit irritates their demons."
  • @dww-fromnc
    Idiots abound. You just can't fix stupid!!! You have an awesome channel!
  • @TheSimba86
    after years of dealing with the public, I no longer trust online negative reviews LOL
  • @hillbillyrv
    I have been working on RVs for over 26 years (self employed) and no matter how good you are and how well you treat everybody, there is always that one that you can't make happy. Happy birthday Bre. Keep up the good work.
  • @danven1256
    Don't let it bother you too much. Here in California the BAR was called after I repaired a customer's car. It came in with a misfire and I tracked it down to a burned insulator on one of the spark plug wires. I sold him a new set of spark plug wires and the customer thanked me by calling BAR claiming I ripped him off even though it ran great when he left. BAR inspected the spark plug wires and then came to see me to explain why I had replaced them. They said they ohmed out the wires and there was nothing wrong with them. I asked them if they had noticed the hole burned through the side of one of the insulators. All I got in response was "oh" and they walked out the door. You just can't win them all when it comes to some customers.
  • @GF_Burke
    Getting a complaint from the BBB is the equivalent as getting a complaint from the neighborhood watch.
  • @vfreiress
    I owned a Firestone tire and repair shop for several years. Initially, I joined the BBB, but in time I learned that it was just a pain in the ---. Every time a customer complained to the BBB I was required to submit a report to them explaining our side of the story (there's always two sides). They invariably ruled in our favor but this never made the customer any happier, so I eventually arrived at the conclusion that I was spending money for a membership that was just causing me extra work. I withdrew our membership and it never affected my business one iota.
  • @user-iz4ly9or1t
    I worked on audio and visual equipment repairs for a few years. You can’t please everyone, what I do remember was the one customer that made it all worthwhile. An expensive portable CD sound system had been damaged by battery leakage. I advised the customer to contact the battery manufacturer. They replaced the unit free of charge. The thank you card I received was just beautiful. Celebrate the wins.
  • @deancarder5829
    Wow. Some customers can blow your mind. You can fix small engines, but you can't fix stupid! HAPPY BIRTHDAY, BRE! You don't look any older!
  • @JimLambier
    I worked for a company that sold expensive custom test equipment. Stuff ranged from 60k$ to 110k$. We had a customer return 2 pieces of equipment for repair through some middleman that we had never heard of before. We ripped it apart to diagnose it and sent a quote. Didn't hear back despite a half dozen emails and phone calls. After a 18 months, we tossed the parts into a scap heap. Two and a half years later, they called looking for it and were ready to sue when I informed them it had been scrapped. Thankfully (and despite a corporate policy that we weren't supposed to keep old emails), I was able to show them that I had repeatedly contacted their middleman but was ignored.
  • @fatmuscle1
    The "BBB" is NOT a governmental agency, it IS a private company that has "members" pay to be "listed". Just ignore them.
  • @desotosky1372
    A real stolen mower story.... (my wife worked with the daughter... ) her dad left the mower mid mow, I presume incidentally near the street, to go in the house for a moment. Came out and the mower was gone. Forward a year or so and the father sees someone on his mower a couple of streets over. Person claimed he thought since it was left near the street it was being offered up as a "curb alert" freebie. Happy birthday and thanks for the video.
  • @jdclay1547
    Chickanic, Bre, happy Birthday.... Ignore the idiots.
  • HAPPY BIRTHDAY!!!! Gotta remember the world is full of incompetent idiots. It's your birthday, take it easy, enjoy the day
  • I feel you on these car batteries! Paid over $200 for a battery for my wife's Tahoe in mid 2020. That battery died and failed load testing in about mid 2022, and was then replaced under warranty by Autozone. Fast forward to 2 months ago, THAT battery also failed suddenly, but this time Autozone would not replace it again under warranty free, because they go by the ORIGINAL sell date of the battery in 2020 (only has 3-year free replacement) and no pro-rate adjustment! So guess who had to pay now another $200 plus (inflation) for a battery? Maybe it's just me, but a 58 years old I definitely remember buying automotive batteries that said if there were a 6 year battery, they lasted at least 8 plus years!...but apparently no more.😒
  • @kevinredden7833
    I used to work at a fly fishing shop where I we had a repair service where a customer could drop off their broken fly rod and we'd send them back to the mother ship for repair. We had one that was $1000+ that had been dropped off 5 YEARS prior, not sure why we stored it for so long. I was finally able to get hold of the guy and he came in and picked it up. He didn't have a good excuse.
  • @ssrrocks22
    I can certainly understand what you have gone through. I owned an electronic shop from 1990 to 2002. I had a number of old TVs, VCRs, and old radios that were abandoned. A customer brought in an old TV once. After contacting him about the cost of repairs, he informed me to just trash it. Some months went be and one day I get a somance from small clames court. As it happened in this case, I had all the paperwork on his so-called new TV along with our CCTV cameras. When I showed up, he was surprised, to say the least. He tried to convince the judge that his TV was only a few weeks old and was under complete warranty. After showing the video I had of his TV, the judge dismissed the case. That was not the end. A few days later, I received a letter from an attorney saying Mr. So and so was seuing me. After showing his attorney the case where he had lost his first battle, his attorney dropped the case. I completely understand your situation. Some customers can be total yo yos. One more reason I got out of the business... You were absolutely right. I feel for you in this day in age.
  • Good News! His mower can be found as part of the rear fender on a gray 2024 KIA in Georgia.😮
  • @stevenpeck5949
    Happy, Happy Birthday! I just watched a Project Farm video where he compared and tested 'counterfeit' batteries! My car and motorcycle batteries had always had long life, over 7 years, until my most recent. I had it tested by Yuasa at a motorcycle rally in Lake George NY and it failed, Yuasa gave me a new replacement, N/C!
  • @gangiolini6201
    💐Happy Birthday Bre! Enjoy that special day and thank you so very much for all the Time, Money and Frustration you saved all of us for years! 💐💕