This Cost Us Thousands of Dollars! Don’t Make The Same Mistake We Did…
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Publicado 2024-05-24
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Todos los comentarios (21)
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An even greater cost would be loss of reputation when clients tell others not to use your service. Being a stand up shop will earn trust from clients and pay dividends down the road.
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This type of responsibility has become so rare. Thank you for your part in bringing customer service back to America. This is how you build a business with loyal customers.
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happend to me today. accidentally put a hole in a customer's oil pan. immediately let them know and ordered new parts. he wasn't mad and understood appreciated the honesty and will continue to be a loyal customer. treat em w respect and they'll come back everytime
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Integrity and a good reputation are priceless.
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Shop owner here, been here in this situation far too many times, had a 2016 jeep grand Cherokee a few years ago did head gaskets on, came back a few weeks later with a piston that came apart, ended up putting a 4,000 mile used engine in free of charge, customer was happy, sent me several great referrals since, worth the oss, you guys are class acts
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As a plumber for 40 years i have made a few Fuckups in my time. Always put my hand up and sorted my mistake.
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Posting your mistake and telling the world about it says a lot about you and your integrity as a shop owner. Really appreciate your courage to raise your hand up and admitting your faults. When people make mistakes towards me I always try to work with them on how to make it right since I've made so many mistakes in my life and because of that experience understand that it's just part of life. Keep up the great work!
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Thank you for showing us real life errors and mistakes even when a process is in place. It goes to show how critical a small service can be if done incorrectly. Sharing with us helps other shops take the extra minute to be sure if cannot be verified.
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This is a perfect example of how all fluids are not created equal. It is especially true for transmissions. You can put the wrong fluid in a transmission and destroy it. Good on you guys for fixing the problem. That was a tough one to deal with, but you still have a good reputation with that customer for rectifying the problem.
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I was a dental surgeon for 40 years...Been there, done that....Totally agree with you...But nowaday, people are incredibly fast to file a complaint against you...Was not like that 30 years ago...You have a very nice client and he has an outstanding shop owner ;) You have all my respect .
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Doing things the right way even when expensive or especially when expensive speaks volumes about you as a people and a business. You deserve major respect and accolades. God bless.
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Shop Manager here... Fluids are always a pain. I learned not to blindly trust those systems when they all told me my own Non-CVT trans needed CVT fluid. Ever since, I check the dealer and cross reference to the aftermarket unless its super obvious. And you're right, all shops will make a mistake at some point, it's how you handle it that sets you apart.
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Wow! That's a tough pill to swallow. My compliments to you and the tech for owning it. Unfortunately that level of integrity isn't so common anymore. I believe that is one customer that will brag about his his experience to his friends. Good luck.
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I can tell you exactly why the client was extatic. I'm heading into dealing with a Toyota dealer that tried to pull some crap on me. I've only found a couple of honest mechanics in my 40+ years of dealing with cars. The nonsense I've seen pulled by shops is ridiculous. Good on you!
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Sorry sir for your lost. Very sad to hear. Just because you passed the honesty test you are going to be blessed 10 times more. Great respect!!!!
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Total respect. You made the mistake and you owned it.
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As a shop owner I feel your pain. You're right about the cost of putting it right, most people don't understand until you explain it though. If a mistake cost you 6 hours to fix, it cost you 12 hours revenue, 6 fixing it at no charge and 6 hours you could've been doing something else chargeable. Props for not only putting it right, but for making a video about it.
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Great video! Take a real leader to own up to any kind of oversight, especially an expensive one.
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What a great honest mechanic, shop owner right there
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Honesty is overall the best policy , I would definitely be a lifelong customer. Good people in a shop are hard to find .
