On Call With Singapore’s Emergency Medical Services: When Minutes Can Mean Life Or Death

My grandmother had a stroke 6 years ago. I called 995 and almost couldn’t get the words out. The lady was really calm and talked me through. SCDF came so fast and got her to the hospital within the golden timing. My grandmother recovered really well and is 102 years old today. Thank you for all that you do.

This hits home as I recently had to make a 995 call. I was surprised when the call connected after just one ring. Despite being trained in first aid, I found myself overwhelmed when attempting CPR. Fortunately, the emergency video system officer provided invaluable assistance while we waited for the paramedics. Though she didn't make it, I'm grateful to CNA and SCDF for their public education efforts and Singapore's exceptional healthcare system. To the dispatcher, video call officer, and paramedics involved, though I may never know who you are, thank you for your professionalism and dedication. It was a harrowing experience, and I often grapple with feelings of guilt, wondering if I could have done more. Your incredible professionalism deserves a big salute.

My Dad almost died from a cardiac arrest some years back, I have the utmost gratitude to the paramedics who came swiftly and brought my dad back to life with CPR and AED. Thank you all so much for the good work you’ve done.

Thank you to our scdf paramedics! I was involved with traffic accident last week and paramedics came very fast to assess me and convey me to hospital 🏥

i wish more singaporeans would appreciate them more. i've personally heard too much stuff about how people think they're inefficient and inadequately trained. but i know, when they face an emergency, they will call these heroes. i hope to be like you guys one day, you saved my mother and father's life and allowed them to still be with me.

From an American paramedic, I love your system. Calling the 995 caller on the way to the call to start your assessment. Beautiful. Being able to categorize the patient as non-emergency and advise of options. We do the same thing but we ultimately have to transport them. Love how you prioritize your patients. Kudos from across the pond! I see that we all deal with BS (non-emergency) calls all around the world. There is a guy calling for toe pain for 4 months at 4am in Singapore also. Makes me smile.

It's the same all over the world. People call ambulances for the silliest reasons. I wish they'd learn that ambulances are for emergencies not boo-boos. I've been an EMT in the US for over 20 years. I'm extremely impressed with the SCDF system. The paramedics are incredible. Keep up the good work.

SCDF Paramedics saved me in 2022 when i had a heart attack. If not, without this critical intervention and help from them, i won’t survive. I can’t thank the team enough. 🙏🏻🙏🏻🙏🏻

P4 should also stand for $500 fine for wasting SCDF time

Watching this documentary was not only informative but deeply moving. Our SCDF and hospitals truly exemplify teamwork in ensuring patients receive timely medical intervention. By showcasing their work and challenges, CNA has not only honoured their dedication but also brought awareness to the invaluable role they play in our communities. Thank you once again for your outstanding work in producing such an impactful documentary. It serves as a powerful tribute to the selfless individuals who tirelessly serve others in matters of life and death. Our healthcare workers truly deserve our salute. 😍

I’m just starting this video but I know it’s gonna be good. Propose CNA to make this as a documentary series ❤❤❤❤

Salute to our hardworking and professional SCDF personnel & healthcare workers when we need them :)

Honestly wouldn't mind seeing this expanded to a longer doucmentary series, to see how Singapore's emergency medical services deal with various ailments and situations I already binge on other documentary series on ambulance / hospital services from UK and US, so it's neat to have a similar spotlight on Singapore

I saw my mum at the start. Hi Mama! Thank you for helping everyone ❤ ~ Ciara 0:03

The aunty that called for a cut on her finger 💀

good video highlighting the importance and work that paramedics do, but fails to shine light on the negative sides of it. ptsd, trauma, acid reflux, poor sleep hygiene, high stress and tension, patient abuse to paramedics, etc etc. and they are one of the most severely underpaid professions for the work that they do. we can definitely do more for them, pls increase their salary and give them more mandatory rest periods. without sufficient rest how are they able to function to their best of their abilities without operating with a BAC of an alcoholic? wonder why are financial agents paid more than these essential and mandatory workers of our society. literally saving lives rather than just taking money away from your bank account.

I enjoy serving my time as an EMTs with SCDF during my NS. Give me an eye opener of the other side of Singapore

This is such a real depiction of EMS. I am a proud member of EMS and thank CNA for showing the public what we do

Its so great to see that Singapore has one of the best healthcare systems. Learnt a lot by watching this video and a Big Salute to all the Paramedics and other Healthcare staff.

That woman with a cut on ONE finger calling 995 is peak shameless LOL. Taking away valuable resources that could've gone to someone else more in need. SMH